- John Benger

Dear Doug,

I would like to pass on my appreciation and compliments on the way in which a recent problem was handled. There was an initiation problem with a brand new Kyocera laser printer I purchased and I anticipated a nightmare journey to find a solution. I was very impressed when you said you would call in to check if you could solve the issue and was then further impressed when you organised the Kyocera people to resolve this issue. This was all done in under a day. I guess the true value of good service is not when things go right but is what is done when there is a problem. Your prompt and professional actions in the case of this problem was exceptional,

Thank you.
Yours faithfully
John Benger